Effective date: [01/09/2025]
Trading name: 7-Locksmiths (“we”, “us”, “our”)
Registered/Trading address: 65 Radley Road, BS16 3TG, Bristol
Contact: postmaster@7-locksmiths.co.uk
1) Scope of Services
We provide professional locksmith services including emergency callouts, nondestructive entry where reasonably practicable, lock repairs, replacements, installations, security upgrades and related hardware supply.
2) Availability & Response Times
We operate 24/7, subject to technician availability. Arrival times are estimates given in good faith and may vary due to traffic, weather or ongoing emergencies.
3) Using Our Website & Booking
By using our website or booking our services you agree to these Terms. You confirm you are authorised to request entry and will provide ID and proof of occupancy/ownership if requested.
4) PreArrival Confirmation (Pricing Transparency)
We will confirm the standard labour rate and typical surcharges (if any) before dispatch. Final pricing is confirmed on site after assessment; no work starts without your approval.
5) Estimates, Quotes & Pricing
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- Remote estimates (phone/online) are indicative until inspection.
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- Where practicable we provide a fixed onsite quote before work.
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- Parts & materials: at the price agreed before fitting.
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- Parking fee: recharged at cost.
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- Prices are not subject to VAT (we are not VAT registered).
6) Cancellation & Abortive Attendance
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- Free cancellation any time before the technician arrives at the agreed location.
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- If the technician arrives and you choose not to proceed, an abortive attendance fee applies: £59 to cover travel, time and lost availability.
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- We do not charge this fee if the cancellation is due to our material fault (e.g., significant uncommunicated delay or a material change in the predispatch price information).
7) Distance Bookings & Starting Work Immediately (Consumers)
If you book by phone/online, you normally have 14 days to cancel. When you ask us to attend urgently and start work immediately, you:
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- give express consent to start within the 14day period;
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- understand that once the service is fully performed you lose the right to cancel; and
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- if you cancel after work has started but before completion, you pay for the work already done, any fitted/consumed parts, and any attendance already incurred (including the abortive fee if applicable).
For urgent repairs requested at your premises, cancellation rights may not apply to that urgent work; any additional goods/services remain cancellable as required by law.
- if you cancel after work has started but before completion, you pay for the work already done, any fitted/consumed parts, and any attendance already incurred (including the abortive fee if applicable).
8) Method of Entry & Necessary Damage
We prioritise nondestructive entry where reasonably practicable. In some cases (severe faults, highsecurity hardware, failed nondestructive attempts) destructive techniques (e.g., controlled drilling) may be necessary to restore access. We will explain options, likely outcomes and costs, and proceed only with your approval.
9) Payment & Invoicing
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- Payment is due immediately on completion (cash, major cards, contactless, bank transfer, cheques). A receipt/invoice will be provided upon request. As we are not VAT registered, we cannot issue a VAT invoice and no VAT will be shown or charged.
10) Warranties & Guarantees
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- Workmanship guarantee: 12 months on our labour from completion (excludes fair wear and tear, misuse, weathering, door/frame alignment issues, or third-party damage).
This guarantee applies only to customers whose total payment exceeded £250. For all other jobs (payments of £250 or less), the guarantee period is limited to 14 days from completion.
- Workmanship guarantee: 12 months on our labour from completion (excludes fair wear and tear, misuse, weathering, door/frame alignment issues, or third-party damage).
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- Parts: covered by the manufacturer’s warranty (terms vary by brand).
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- Optional extended parts cover: where the total invoice exceeds £400, we provide an additional 6 month parts warranty for manufacturing faults. For invoices below £400, parts are covered by our parts warranty of 3 months.
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- This section does not affect your statutory rights.
11) Customer Responsibilities
Please:
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- provide accurate information during booking and ensure safe access;
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- obtain any necessary thirdparty permissions (e.g., landlord/agent);
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- inform us of any known defects (warped door, dropped hinges, previous drilling) that may affect results;
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- keep children, pets and valuables away from the work area.
12) Condition of Property & PreExisting Damage
We are not responsible for preexisting damage to locks, doors, frames or glazing. Where components are already worn or defective, outcomes may be limited even after successful entry or repair.
13) Liability
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- We are liable for loss or damage that is a foreseeable result of our negligence or breach.
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- We do not exclude or limit liability for death/personal injury caused by our negligence, or for fraud/fraudulent misrepresentation.
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- We are not liable for losses we could not reasonably foresee, or for business losses (loss of profit, business interruption) where the customer is a consumer.
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- Nothing in these Terms affects your statutory rights.
14) Complaints & Alternative Dispute Resolution (ADR)
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- Talk to us first: Email: postmaster@7-locksmiths.co.uk or write to 65 Radley Road, BS16 3TG, Bristol. We aim to acknowledge within 7 working days and resolve within 28 days.
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- If a complaint remains unresolved, we will signpost a certified ADR entity suitable for locksmith/repair disputes and confirm whether we agree to use ADR in your case. (ADR participation is discretionary unless required by law.)
15) Data Protection & Privacy
We process personal data as described in our Privacy Policy ([link]), in line with UK GDPR and the Data Protection Act 2018.
16) Ownership & Disposal of Parts
Supplied parts remain our property until paid in full. Removed parts will be disposed of or recycled unless you ask us at the time of work to leave them with you.
17) Force Majeure
We are not responsible for delays or failure to perform due to events outside our reasonable control (e.g., extreme weather, major traffic incidents, supply shortages).
18) Website & Intellectual Property
Our name, logo and website content are owned by us or our licensors. You may not copy or republish without permission.
19) Governing Law & Jurisdiction
These Terms are governed by the laws of England & Wales. The courts of England & Wales have exclusive jurisdiction, without prejudice to mandatory consumer protections.
20) Changes to These Terms
We may update these Terms from time to time. The date at the top shows when changes take effect. Material changes will be highlighted on our website.